WAX

Arch Street Candle uses both a soy blend that combines both soy and paraffin wax and 100% Soy wax. We do this because, quite simply, it makes the best burning and
best scented candle without any additional environmental or socially responsible compromises. All candles will be clearly labeled as "100% soy wax candle" and "Signature Soy Blend" candle. We believe in honesty.

WICKS
We use various wick types depending on the wax and fragrance formulation blend, but in most instances, they are all cotton or paper core wicks. We never use lead or zinc wicks.

FRAGRANCE OILS
Each scent is a careful blend of fragrance oil to create our own unique line of candles. It's often thought that candles use Essential Oils for fragrance and this is somewhat incorrect.
In order for fragrance to bond with the wax molecules, it must be a specialty type of oil. If we use essential oils in any of our candles, it's typically as an accent fragrance and does not constitute the "base" or "bulk" of the fragrance's scent.

Our 7 oz candle jar features an average burn time of about 50 hours while our 13oz candle can reach up to 80 hours.

Yes, Arch Street Candle offers wholesale accounts. Contact us at archstreetcandle@gmail.com or call 610.804.2435 for details.

Yes, Arch Street Candle can provide a custom production run of candles with a minimum order of 30. Custom orders are perfect for office events, weddings, teams, clubs, organizations, special events, and more. Labels can also be customized to your liking, but will bear the Arch Street Candle brand name and logo in some form for branding and marketing.

Please contact us at archstreetcandle@gmail.com or call 610.804.2435 for details and pricing.

There is a lot of debate on this subject and studies on candle wax, as one can imagine, are not on the highest level of priorities or expenses for researchers and legislatures. The production of soy candle wax is a protected trade secret. However, the gist of it all is this... After being harvested, the soy beans go through a cleaning process, then bleached, then deodorized, then distilled. When complete, there is an additional process of hydrogenation to help solidify the oil and get it closer to a wax form.

The story goes on, but it should be clear by now that the production of soy is a highly processed system using GMO soy seed and chemical processes to render the soy wax.

 The notion that you squeeze a soy seed to produce an all-natural
soy wax is a myth. That's not to suggest soy is bad or worse than paraffin wax, but Arch Street Candle does not subscribe to the belief it's "better" or "cleaner" or "safer".

 So why do we use it? Because the molecular design of soy wax
(along with others we use) is different and may be a better option for certain fragrances
we produce. Fragrance oils will bond differently with different types of wax, which is why some of our candles use 100% soy while others use a soy blend.

Often, yes. However, we use discretion on this. If hot temperatures/extreme heat are expected we try to limit shipping to earlier in the week. This way candles are not sitting in hot trucks over the weekend. Please be sure to plan having someone home to accept deliveries (particularly during the summer) to help cut down the risk of your candles sitting on a hot porch for hours/days. 

Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products. Even though we insure all of our shipments, melted wax is not covered by FedEx, USPS, etc.

We offer the following tips to avoid problems:

* Because deliveries to your home will be left on front porch (a bad thing during hot days), we suggest having them delivered to a place you know someone will be present. Other than your home if someone is there, possibly a friend or family member's house, or even your place of employment if allowed. 

* If you are expecting a shipment to your home, try to plan to have someone there or at the very least, attempt to get the package inside to cool place as soon as possible so its not sitting in the heat too long

* Also, as a courtesy we aim to ship early in the week so help avoid packages being left in warehouses and trucks over the weekend.

This depends a bit on the time of year. But we typically ship within a few days (with the exception of the hot summer months which, in that case, it might take a couple extra days to ship so we can aim at shipping earlier in the week as noted above). Depending on the shipping service and carrier, typical transit times range from 1 or 2 days
to a week depending on location. These are just averages and will not apply to all orders. Your order will include tracking info once shipped for you to monitor. 

*Note - During holiday seasons shipping delays are expected and
common. We have no control over this once an order has left our hands. 

Our goal is your satisfaction. If your product is damaged upon arrival, please send us a message via our "Contact Us" form on our website. Please retain the original packaging materials in case we need it returned back to us.

This is purely a safety issue and any candle maker or retailer will recommend this. Glass gets hot on the bottom as the wick nears the base. It can cause cracking, breaking, or damage underneath the glass. We also recommend burning all candles on heat resistant surfaces.

For the most part Yes! you should trim the wick when it needs trimming. If you see a carbon mushroom on top the wick or if the wick seems very long, it definitely should be trimmed. When trimming, you should trim the wick to 1/4" before lighting your candle. Or, at any point your flame is getting too large and you are seeing smoke or soot, simply extinguish the flame, trim and re-light.

If you do not keep your wick trimmed, problems can occur. Wicks of all candles can "mushroom" at the top which can lead to excessive flickering, smoke, and/or soot. Keeping your wick trimmed also makes your candle safer and last longer.

Additionally, it can prevent your wick from curling back into the wax - which is mainly a problem with non-cored wicks.

A little "hang-up" is normal especially towards the top and middle of the candle. It typically will “catch up”. But small amounts of hang up or film is completely normal. An excessive amount (Over 1/4") and in extreme cases of burning a hole down the middle (tunneling) while can occur for a number of reasons is best to avoid.

Multiple factors can contribute to tunneling. Improperly or cheaply made candles is one cause. A mistake during production, typically with the wick is another. Not burning the candle long enough (3-4 hours each burn) is another.

We use premium ingredients and all our recipes including wax, fragrance, and wicks have been extensively tested together. That doesn't necessarily 100% prevent this issue from occurring but it drastically reduces its chances.

Each time you burn a candle, you should try and burn it at least until the wax pool reaches the edge (or very near the edge) of the container... even if it barely reaches. On average this is around 3-5 hours of burn time depending on the container and/or the number of wicks. Often your candle will self-correct as it burns down, but if the tunneling is bad enough, it may not be able to.

This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well.

For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.

A carbon buildup, otherwise known as a "mushroom" can happen with any kind of wick and wax. It is most common in highly fragranced candles as the fragrance oil travels up the wick while it burns. It is completely normal, however, it needs to be removed by trimming the wick before relighting as mentioned above.

In a way, the mushroom head is a nice reminder that, "hey, I need to trim my wick". (Please remember to give the candle plenty of time to cool and harden before attempting to trim the wick as you do not want wick debris falling into the wax.

There are a couple of ways to do this. It’s important to note that you should try to AVOID BLOWING OUT THE FLAME as much as possible as this definitely does cause excessive smoke. It is also dangerous because you may blow the melted wax out inadvertently as well. So, if you do, please do it gently.

If you have a 'Wick Snuffer', then that is ideal as it’s a smokeless way to kill the flame. You can also use the lid of the candle if it is fire/heat resistant and safe to do so. The lid going on to the candle will suffocate the flame out in a matter of seconds.