Shipping & Returns Policy
PROCESSING TIMES
Typical processing includes orders processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to guarantee changes once an order is placed, however if you need a hand, please email archstreetcandle@gmail.com with as many details as possible and we'll try our best.
DOMESTIC SHIPPING
Enjoy FREE SHIPPING on all orders within the contiguous U.S. over $60.
Once picked up and scanned in by our carrier, transit times will vary depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
EXPEDITED SHIPPING
We offer expedited shipping options for contiguous domestic orders. Pricing is dependent upon destination/weight of package. We ask that you please apply our 2-3 business day window for processing to plan accordingly.
Orders placed on Thursday or Friday with UPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.
This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at archstreetcandle@gmail.com
INTERNATIONAL ORDERS
We are not currently offering international shipping outside of the U.S., but if/when we do, those destinations will be listed here. Shipping rates are calculated by weight + delivery destination, and include the cost of any duties and taxes upfront so you won't be charged later on.
CURRENTLY SHIPPING TO: U.S.
EXCHANGES + RETURNS
If you are not satisfied with your product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange. To start that process, please contact us at archstreetcandle@gmail.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at archstreetcandle@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time.
For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.
Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.
Note - Candles can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage.
NOTE: We are unable to cover any shipping fees. Discontinued items, clearance items, limited collections/releases and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges.
You can always contact us for any return question at archstreetcandle@gmail.com